The primary reason William Sinclair chose MiniSell was that they needed to improve the speed and accuracy with which their sales representatives were able to capture both direct orders and transfer orders when away from the central office. They also wanted the ability to provide the reps with sales reports whilst in the field.
Since implementing MiniSell both the reps and managers have found the software easy to use and reliable. Furthermore, MiniSell fitted into the existing AS400 infrastructure, with Aspin only making minor customisation to the software to meet the company’s requirements.
A key benefit of MiniSell for William Sinclair is that it provides the sales team with regularly updated order status and stock availability reports. This means that the reps are constantly informed about what is in the warehouse, leading to a greater chance that delivery lead-times are met.
MiniSell has also made a significant difference at head office. Staff no longer need to key-in orders and because reps now have access to up-to-date information via their handhelds, the amount of time they spend on the phone to customer services has fallen significantly.
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